About the project
A complete hotel ERP aimed at mid-size and corporate hotels, with a strong focus on front-desk operations, Chilean electronic billing (DTE) and specialized housekeeping and food-service modules.
Bookings and occupancy
- Full booking cycle: create, edit, cancel and no-show.
- Real-time Gantt/calendar occupancy view.
- Audited check-in / check-out.
- Early check-in / late check-out detection with automatic charges.
- Cancellation policies with automatic cost calculation.
Billing and payments
- DTE (electronic invoice) issuance via SuperFactura, including export invoices.
- Credit notes, partial payments and multiple payment methods.
- Cash reconciliation and daily close.
- Company credit accounts (amounts, derivations and per-period status).
Front desk and guests
- Guest registration with ID photo and stay history.
- Company accounts with credit/debit and master-company groups.
- Reception shifts with confidential PIN logbook and shift-handover wizard.
- Digital pre check-in: public form with unique token, sent via email/SMS (Twilio) or QR at the desk.
Housekeeping and services
- Maid task assignment with digital checklist and per-room QR scanning.
- Maid access via daily PIN (no login) and productivity reports.
- Laundry: guest vouchers, external tickets and prepaid credits.
- Food service: meal plans (breakfast, lunch, dinner), per-company rates and automatic billing.
- Configurable add-on services (tours, transfers) with per-company pricing.
Rooms and rates
- Room inventory with categories, real-time statuses (occupied, clean, dirty, maintenance) and per-room QR.
- Base and per-company/customer rates, with versioning and history.
AI agent
- Guest chatbot.
- Email processing (Gmail) with automatic replies and booking creation from emails.
- Indexed RAG knowledge base and proactive alerts.
Mobile app and security
- React Native / Expo app: front desk (bookings, check-in/out), housekeeping (tasks, QR) and a guest PWA.
- RBAC by profile, passwordless PIN login and full change auditing.
Stack
Django, relational database, React Native / Expo, SuperFactura (DTE) integration, Twilio, RAG-based AI agent.